Privacy Statement

Privacy Statement

NJW & Associates – Interior Design Services
Effective Date: 15 March 2024

At NJW & Associates, we are committed to protecting your privacy and managing your personal information in a transparent and secure manner. This Privacy Statement outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information directly from you when you engage our services or interact with us via our website, social media, phone, or email:

  • Contact information: Name, email address, phone number, and postal address

  • Project-related information: Floorplans, photographs, sketches, and preferences related to your interior design project

  • Payment information: Credit card details or bank information for billing purposes

  • Website usage information: IP address, browser type, pages visited, and access times (via cookies and analytics tools)

We do not collect sensitive personal information (such as health or biometric data) unless specifically required for a design project and with your explicit consent.

2. How We Collect Your Information

We may collect your personal information through the following channels:

  • When you complete our contact form or subscribe to our mailing list

  • During consultations or onsite visits

  • When you request a quote or enter into a service agreement

  • Through cookies and web analytics tools when you browse our website

Where reasonable and practical, we will collect personal information directly from you. In some cases, we may receive it from a third party (e.g. referrals, contractors) with your implied consent.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries or requests

  • Deliver our interior design services

  • Manage contracts, payments, and invoicing

  • Send service updates, project progress, and marketing emails (only with your consent)

  • Improve our website and client experience through analytics and feedback

  • Comply with legal obligations or resolve disputes

We only use personal information for the purpose for which it was collected, or for related purposes you would reasonably expect.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Subcontractors or suppliers (e.g. builders, furniture suppliers) involved in delivering your design project

  • Our accountant or legal advisors (for billing and compliance)

  • IT or web service providers that support our business operations

  • Government agencies or regulators, if legally required

We will never sell your personal information to third parties for marketing or unrelated purposes.

5. Data Storage and Security

Your information may be stored in both physical and digital formats, including secure cloud-based platforms hosted in Australia or overseas (e.g., Microsoft 365, Xero).

We take reasonable steps to protect your data from misuse, loss, and unauthorised access, including:

  • Password-protected systems and secure networks

  • Access controls and staff confidentiality agreements

  • Regular backups and secure data destruction

6. Accessing or Correcting Your Information

You have the right to request access to your personal information or to correct any inaccuracies. To do so, please contact us using the details below. We will respond within a reasonable time (typically within 30 days) and may require you to verify your identity.

7. Cookies and Analytics

Our website may use cookies to enhance user experience, track traffic, and analyse usage. You may opt to disable cookies via your browser settings. We also use tools such as Google Analytics to better understand how visitors engage with our site.

8. Third-Party Links

Our website may contain links to other websites (e.g., supplier sites or project features). We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies.

9. Marketing Communications

We may send you occasional emails with design insights, news, or promotional offers — but only if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect legal changes or improvements to our services. The latest version will always be available on our website with the effective date clearly noted.

11. Contact Us

For any questions, concerns, or requests relating to your privacy or this statement, please contact:

NJW & Associates
Email: narelle.wilson@njw.com.au
Phone: 0418-677-700
Address: PO BOX 331, Sanctuary Cove, QLD 4212, AUSTRALIA